Privacy Policy

• SiVerce Solutions (OPC) Private Limited states that any personal or business information submitted by users, customers, vendors, employees, or partners through the website, mobile application, offline forms, or any digital or physical communication channel will be collected, processed, stored, and used only for legitimate business purposes, including order processing, product delivery, service fulfillment, invoicing, customer support, technical communication, verification, regulatory compliance, and internal record maintenance. The company affirms that it does not sell, rent, trade, or disclose personal information to any third party except where such disclosure is legally required, contractually necessary, or essential for completing business transactions such as logistics operations, payment processing, courier handling, or statutory filings with regulatory authorities.
• SiVerce Solutions may collect information such as name, company details, physical address, email ID, phone number, GST number, payment-related details, purchase history, browsing data, usage analytics, and device identifiers, and such information may be retained in secure systems adhering to industry standards of technical and organizational safeguards. Sensitive personal data such as financial information, bank details, authentication credentials, or payment tokens will not be disclosed to any outside party unless explicitly consented by the user or when disclosure is mandated by law. The company implements reasonable security practices to protect data from unauthorized access, misuse, loss, or alteration; however, due to the inherent limitations of electronic networks, absolute data security cannot be guaranteed, and the user acknowledges this limitation.
• Any information provided may be shared, on a need-to-know basis, with authorized employees, logistics partners, payment gateways, IT service providers, compliance consultants, or government and regulatory authorities for completing transactions or fulfilling legal obligations. SiVerce Solutions reserves the right to retain user data for the duration required to complete contractual obligations, comply with statutory record-keeping requirements, maintain audit trails, resolve disputes, prevent fraud, and support legitimate internal business processes, in accordance with applicable Indian laws and retention guidelines.
• The company may track or collect non-personally identifiable information such as IP addresses, cookies, device signatures, application behavior, and analytics logs for purposes of system security, service optimization, fraud detection, and performance enhancement. By accessing the website or using the mobile application, the user explicitly consents to such data collection and processing under the Information Technology Act, 2000 and the relevant SPDI (Sensitive Personal Data or Information) Rules, 2011.
• The company will comply with lawful orders from any competent authority, including enforcement agencies, tax authorities, courts, or regulatory bodies, and may disclose user data when legally compelled to do so. SiVerce Solutions will not be liable for disclosure or data loss resulting from hacking, cyberattacks, system breaches, force majeure events, or any circumstances beyond reasonable control, though commercially reasonable measures will always be implemented to mitigate such risks.
• Users may contact the company to update personal information, correct inaccuracies, or raise concerns about data usage; such requests will be addressed based on reasonable internal procedures and in accordance with applicable Indian data-protection standards. Continued use of the website, application, or company services constitutes implied acceptance of this Privacy Policy. SiVerce Solutions (OPC) Private Limited reserves the unconditional right to modify, amend, or update this Privacy Policy at any time without prior notice, and any revised version shall become effective immediately upon publication on the company’s website or application. Any disputes arising from, or relating to, this Privacy Policy shall fall under the exclusive jurisdiction of the competent courts located in Bangalore, Karnataka, India.